Privacy Policy

1. Our Commitment to Your Privacy

Nkoranman Rural Bank PLC respects your privacy and is dedicated to protecting the personal and financial information you entrust to us. This statement outlines how we collect, process, store, and safeguard your data across our branches, agencies, mobile banking applications, and digital platforms, in compliance with Ghanaian law — in particular the Ghana Data Protection Act, 2012 (Act 843).

2. Information We Collect

To provide banking services, fulfill regulatory obligations, and ensure account security, we collect the following categories of personal data:

• Identification Data: Full name, date of birth, place of birth, photograph, and official government-issued identification (primarily your Ghana Card).
• Contact Information: Residential address, postal address, phone number, and email address.
• Financial & Transactional Data: Account numbers, transaction histories, credit history, source of income, and loan records.
• Digital & Mobile Data: Phone numbers linked to Mobile Money (MoMo) wallets, device information, and transaction metadata when using digital or automated banking services.

3. Purpose and Legal Basis for Processing

We process your personal data under the lawful bases provided by Act 843, specifically to:

• Fulfill Contractual Obligations: Open and manage your accounts, process deposits and withdrawals, and administer loans.
• Comply with Legal Mandates: Adhere to "Know Your Customer" (KYC), Anti-Money Laundering (AML), and Countering the Financing of Terrorism (CFT) laws required by the Bank of Ghana and the Financial Intelligence Centre (FIC).
• Protect Legitimate Interests: Prevent fraud, secure our banking systems, and improve local financial products (such as microfinance, agricultural, and small-business credit lines).

4. Data Sharing and Confidentiality

Banking confidentiality is legally protected under Ghanaian banking laws. We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is only shared under strict conditions:

• With Regulatory Networks: ARB Apex Bank and the Bank of Ghana for oversight and clearing operations.
• With Credit Bureaus: As legally required to report credit performance and creditworthiness.
• With Third-Party Service Providers: Trusted partners who assist in technical operations (e.g., SMS alert providers, ATM networks, or mobile banking developers) under strict confidentiality agreements.
• By Legal Compulsion: To law enforcement agencies or courts only when an authorized, legally binding warrant or order is presented.

5. Data Security and Storage

The Bank implements robust physical, electronic, and managerial security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Your data is stored securely in accordance with statutory data retention timelines mandated by Ghanaian banking regulations.

6. Your Rights as a Data Subject

Under the Data Protection Act, 2012 (Act 843), you have the right to:

• Request access to the personal data the Bank holds about you.
• Request the rectification or updating of inaccurate or outdated personal details.
• Object to the processing of your data, provided it does not conflict with legal or regulatory requirements necessary to maintain your account.
• Lodge a complaint with the Ghana Data Protection Commission if you believe your privacy rights have been breached.

7. Note on Branch-Specific Forms

When signing account opening packages, loan applications, or mobile banking registration forms at an Nkoranman branch, you will find specific, legally binding consent clauses that integrate this privacy framework directly into your customer agreement.

8. Contact Us

For specific inquiries regarding your data, or to update your personal information, please visit any local branch or contact the head office directly: